Navigating Returns at Florus Ka

Return Window

Florus Ka operates within a 30-day return window, compliant with the FTC Mail/Internet/Telephone Order Merchandise Rule. Customers may initiate returns for eligible items within this period. The countdown begins the day the package is marked as delivered. If an item is received after this time frame, we are unable to process a return, so we recommend promptly inspecting all packages upon arrival. This return policy reflects our commitment to quality and customer satisfaction.

How to Initiate

To initiate a return, customers should contact our support team at [email protected]. In your message, include your order number and a brief description of the reason for the return. Our team will respond with detailed instructions on how to proceed. Please ensure that items are in their original packaging and condition. It is advisable to keep a copy of the return tracking information for reference. Inquiries received outside of regular business hours will be addressed on the following business day.

What’s Returnable

Only items purchased directly from the Florus Ka website are eligible for return. This includes our range of sustainable dog grooming products, such as the GreenPaw Grooming Station and Bamboo Serenity Grooming Set. Items must be unused and in their original packaging. Unfortunately, personalized or custom products, as well as any products marked as final sale, cannot be returned. We encourage customers to verify their selections before completing a purchase to avoid any inconvenience.

What’s Final Sale

Certain products are marked as final sale due to hygiene and safety concerns. This includes opened grooming tools or organic shampoos that have been used. As a result, these items cannot be returned or exchanged. We advise reviewing product descriptions and specifications to ensure that you are selecting the right items for your needs. If you have questions regarding specific products, our support team is available to assist you prior to purchase.

Refund Method & Timeline

Refunds for returned items will be processed to the original payment method within 7-10 business days of receipt at our returns facility. Please note that restocking fees may apply for items returned in a condition other than their original state, typically 15% of the item’s price. This policy helps us maintain our commitment to sustainability by ensuring products are repackaged responsibly. Delays in processing refunds may occur during peak periods or due to bank processing times.

Damaged or Wrong Items

In the event that an item arrives damaged or if the wrong item was sent, we ask customers to notify us within 48 hours of receipt. Photographic evidence of the damage or incorrect item will expedite resolution. Florus Ka will cover costs associated with returning damaged or incorrectly shipped items. Upon verification, we will either send a replacement or issue a full refund, depending on customer preference. Our team is dedicated to ensuring that each customer receives exactly what they ordered.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item. We recommend using a trackable shipping method to ensure the return reaches us safely. Florus Ka is not liable for items lost in transit. To facilitate smooth returns, it is essential to follow our specified return process and retain proof of shipping. This protocol safeguards both parties during the return transaction.

Exchanges

Exchanges can only be processed for items that are unworn, unused, and in their original packaging. Customers looking to exchange an item should initiate the return process and place a new order for the desired item. Once the returned item has been received and inspected, the refund will be processed as outlined previously. This practice allows us to maintain our inventory efficiently while providing customers with the opportunity to find the perfect product.